1. Introduction
Marmay ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have, when you visit our website or submit information to us (the "Site").
By using the Site or submitting your information to us, you agree to the terms of this Privacy Policy.
2. Information We Collect
-Information you provide directly:
-Full name
-Phone number
-Email address
-Property address (street, city, state)
-Any other details you choose to share with us about your property or your situation
Information collected automatically:
IP address, browser type, and device information
Pages visited and time spent on the Site
Referring website or source
Cookies and similar tracking technologies (see Section 5)
3. How We Use Your Information
- We use the information we collect to:
- Evaluate your property and prepare a cash offer
- Contact you by phone, email, or text message about your inquiry, our services, or your transaction
- Schedule appointments and send confirmations or updates
- Improve our Site and services
- Comply with legal obligations
- We do not use your information for any purpose other than what is disclosed in this Policy.
4. SMS / Text Messaging Communications
If you provide your phone number and opt in to receive text messages from us, you may receive:
- Marketing messages — offers, promotions, and updates about our services
- Non-marketing (transactional) messages — appointment confirmations, and updates related to your property or transaction
Consent is never required as a condition of purchase. You may opt in to one, both, or neither category.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories of information sharing described in this Policy exclude text messaging originator opt-in data and consent — this information will not be shared with any third parties, regardless of purpose.
Message frequency may vary. Message and data rates may apply. You can opt out of text messages at any time by replying STOP. You can request help at any time by replying HELP, or by contacting us at +1 910-629-2299.
5. Cookies and Tracking Technologies
We may use cookies and similar technologies to operate and improve the Site, understand how visitors use it, and support advertising or analytics tools (e.g., Google Analytics, Meta Pixel — remove/adjust if not applicable). You can control cookies through your browser settings; disabling cookies may affect Site functionality.
6. How We Share Your Information
We do not sell your personal information. We may share it with:
- Service providers who help us operate our business (e.g., our CRM/marketing platform, phone/text messaging providers, hosting providers), under obligations to protect your information and use it only to perform services for us
- Legal and safety purposes — if required by law, subpoena, or to protect our rights, property, or safety, or that of others
As stated in Section 4, text messaging opt-in data and consent are never shared with third parties for their own marketing purposes, under any circumstance.
7. Data Retention
We retain your personal information for as long as needed to fulfill the purposes described in this Policy, maintain business records, and comply with legal obligations, after which it is securely deleted or de-identified.
8. Your Rights and Choices
You may:
- Opt out of text messages at any time by replying STOP
- Opt out of marketing emails by using the unsubscribe link in any email
- Request access to, correction of, or deletion of the personal information we hold about you
- Withdraw consent to be contacted, at any time
To exercise any of these rights, contact us using the information in Section 12.
If you serve residents of California, Virginia, Colorado, Connecticut, Utah, or other states with comprehensive privacy laws, this section should be expanded to name specific statutory rights (e.g., right to know, delete, correct, opt out of sale/sharing, and non-discrimination) — flag your service area and I'll draft that language.
9. Children's Privacy
Our Site and services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from minors. If we learn we have collected information from a minor, we will delete it.
10. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
11. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any information.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of the Site after changes are posted constitutes acceptance of the updated Policy.
13. Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us:
Marmay Phone: (909) 345-6209 Email: [email protected]